Entries from 2010

What’s on Your Error 404 Page?

I'm still learning the ins and outs of WordPress, which is the web-based software used to develop this website. As I was digging around, I stumbled across the Error 404 page. If you are a website developer you're probably familiar with the Error 404 page. For those unfamiliar, this page is displayed when someone attempts to visit a page on a website that does not exist because it was renamed, moved, deleted, etc. [Continue reading]

Tips for Handling Website Support Requests

I recently received a support request for one of the websites I help develop. As I was formulating a response it got me thinking about my internal thought process for helping customers. [Continue reading]

Blog Launch

There has been a growing interest among my colleagues in utilizing social media tools like Facebook, Blogs, Twitter, etc. So instead of giving the standard answer of "I don't know" or "that should be possible", I thought it was time for some experimentation. [Continue reading]